Serve your community 24/7 with AI
Help residents and businesses get instant answers to any question and
prevent repetitive phone calls. Available in 80+ languages.
"Homeowners, especially, don’t have experience with building permits the way contractors do. Being able to pop open the chat and get directed instantly, any time of day, makes a huge difference.”
Trusted by governments in 30+ states
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A revolutionary way to navigate government services
Instant answers, 24/7
Give community members access to permitting, licensing, code, and zoning guidance around the clock, no longer limited to business hours.
Clearer and faster service
Answer questions instantly and route applicants directly into the right digital workflow with GovWell, reducing delays and back-and-forth.s hours.
Fewer daily interruptions
Reduce repetitive calls and walk-ins so staff can focus on reviews, inspections, and higher-value work..
How Perinton, NY reduced foot traffic by 80%
The Town of Perinton, New York uses the Community Assistant to modernize how it serves its communit.
1000s of inquiries
86% answered automatically
33% addressed
after business hours
AI that’s fully in your control
The AI Community Assistant is configured around your local requirements, so you stay in control.
There when it matters, before and after launch
From implementation through go live and ongoing support, our team works alongside yours to ensure your community sees real results.
Our team of expert Deployment
Strategists partners with you to
manage timelines and share
best practices throughout
implementation. We provide
hands-on training so staff feel
confident using GovWell prior to
and after go-live.
We migrate historical records
into GovWell so you maintain
continuity and start with a
strong foundation.
We provide real-time support for
staff and your community, with a
typical response time under 60
seconds.
Government software should
evolve with your needs.
Configuration updates are
included for free, forever — not
treated as add-ons.
Explore
the product
See how our Community Assistant helps teams answer questions, reduce repetitive inquiries, and guide residents to the right next step with clarity and confidence.
Join peers cities and counties in
30+ states using GovWell
“I would rather run my face through glass than go through an implementation with a provider other than GovWell."
“It's clear that this platform was designed with direct input from professionals in the field, and it shows in every detail. GovWell has set a new standard for code enforcement software.”
“I told city council that processing time for business licenses went from 10 days to under an hour. Their mouths dropped.”
“Really feels like a step into the 21st century — into systems that are modern, accessible, and designed for how small municipalities like ours actually work."
“Previously, managing the paperwork was a significant hassle, but now applicants can conveniently upload their documents and apply online.”
“Everything we do is in step with GovWell and their customer service to the applicant has been amazing.”
“A contractor emailed me to share that GovWell was the best software out of all the ones he deals with. That was so great to hear.”
“If it wasn’t for GovWell, I don’t know if I would still be doing this. My stress level was through the roof before, and within the first week of using it I noticed the difference.”
Frequently
asked questions
The Community Assistant can be used on its own or alongside other GovWell modules, depending on your needs. One of the key benefits of the Community Assistant is its ability to integrate with other GovWell solutions to provide more accurate and personalized answers to community members.
The Community Assistant is configured using your local ordinances, codes, forms, and procedures so answers reflect how your community operates.
Accuracy is critical to the community experience. Questions that require judgment or additional context are routed to the appropriate staff member rather than guessed.ds. We’ll work with you to understand your needs and put together a proposal that makes sense for your team. Our pricing is competitive and designed to deliver long-term value for local governments and the communities they serve.
Pricing depends on the modules you need and how you plan to roll out GovWell. We’ll work with you to understand your needs and put together a proposal that makes sense for your team. Our pricing is competitive and designed to deliver long-term value for local governments and the communities they serve.
GovWell is used by community development staff who manage permits, planning, licensing, and code enforcement, as well as by the residents and businesses who interact with those services. The platform is designed to support staff in their day-to-day work while making it easier for the public to access services and get answers.
GovWell is built specifically for local government and focuses on supporting both staff and the public. We use AI thoughtfully, only where it adds real value, and pair it with highly configurable workflows that adapt to how your team works. We also provide fast, responsive support and hands-on partnership before and after go-live, so you’re never left to figure things out on your own.