Effective Date: April 4, 2026
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Table of Contents
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● Introduction
● Data Protection Officer
● How we collect and use (process) your personal information
● Categories of personal information collected
● Use of the GovWell website
● Cookies and tracking technologies
● Tracking technologies and consent
● Use of the GovWell services
● When and how we share information with third parties
● Categories of third parties
● Transferring personal data to the U.S.
● Data Subject rights
● Data subject rights (GDPR)
● Your California privacy rights (CCPA/CPRA/CIPA)
● Rights for residents of other U.S. states
● Security of your information
● Data storage and retention
● Questions, concerns, or complaints
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Introduction
GovWell is a company that develops software for local governments across the US.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes GovWell’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
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Data Protection Officer
GovWell is headquartered in New York, NY, in the United States. GovWell has appointed an internal data protection officer for you to contact if you have any questions or concerns about GovWell’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to GovWell’s data protection officer. GovWell’s data protection officer’s name and contact information are as follows:
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Ben Cohen
GovWell
25 West 36th Street
New York, New York 10028

ben@govwell.com
(858) 472-6174
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How We Collect and Use (Process) Your Personal Information
GovWell collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:
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● Name
● Job title
● Employer name
● Work address
● Work email
● Work phone number
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We use this information to provide prospects and customers with services.
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We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, GovWell receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn).
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Categories of Personal Information Collected
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), we are required to disclose the categories of personal information we collect. In the preceding 12 months, we have collected the following categories of personal information:
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● Identifiers: Name, email address, phone number, IP address, account name
● Professional or employment-related information: Job title, employer name, work address
● Internet or other electronic network activity information: Browsing history on our website, search history, information regarding your interaction with our website or advertisements, device information, browser type
● Geolocation data: Approximate location derived from IP address
● Inferences: Preferences, characteristics, behavior, and attitudes drawn from the above categories
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Use of the GovWell Website
As is true of most other websites, GovWell’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of GovWell’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

GovWell has a legitimate interest in understanding how members, customers and potential customers use its website. This assists GovWell with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.
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Tracking Technologies and Consent
Our website uses the following tracking technologies provided by third parties:
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● Google Analytics (via Google Tag Manager) — for website analytics and usage tracking
● Meta – for conversion tracking and marketing
● LinkedIn – for conversion tracking and marketing
● Intercom — for live chat support and customer messaging
● Conversion.ai — for conversion tracking and form analytics
● Navattic — for interactive product demos
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These technologies may collect data such as your IP address, browser type, pages visited, time spent on pages, and interaction data. This data may be shared with the respective third-party providers listed above.

For visitors located in California: In compliance with the California Invasion of Privacy Act (CIPA) and the California Consumer Privacy Act (CCPA), no non-essential tracking scripts are loaded until you provide affirmative consent via our cookie consent banner. This means no third-party tracking technologies will intercept or monitor your activity on our website until you click “Accept.”

For visitors located in other U.S. states: Non-essential cookies and tracking technologies may load by default on your first visit. You may opt out of non-essential tracking at any time using our cookie consent banner or by adjusting your preferences. We honor Global Privacy Control (GPC) signals sent by your browser.

You can manage your cookie preferences at any time by clicking the “Preferences” link in our consent banner or in the footer of our website.
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Sharing Information with Third Parties
The personal information GovWell collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, GovWell engages third parties to send information to you, including information about our products, services, and events.

We do not otherwise reveal your personal data to non-GovWell persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with GovWell-hosted and GovWell co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
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Categories of Third Parties
We may share personal information with the following categories of third parties:
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● Cloud infrastructure and hosting providers (e.g., data storage and processing)
● Analytics providers (e.g., Google Analytics for website usage analysis)
● Customer support tools (e.g., Intercom for live chat and messaging)
● Marketing and advertising platforms (e.g., for conversion tracking and retargeting)
● Customer relationship management (CRM) tools
● Professional service providers (e.g., legal, accounting, auditing)
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Under the CCPA’s broad definition, sharing data with certain analytics and advertising partners may constitute a “sale” or “sharing” of personal information. You have the right to opt out of this activity. See “Your California Privacy Rights” below.
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Transferring Personal Data to the U.S.
GovWell has its headquarters in the United States. Information we collect about you will be processed in the United States. By using GovWell’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, GovWell is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK.

Depending on the circumstance, GovWell also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of GovWell in a manner that does not outweigh your rights and freedoms. GovWell endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with GovWell and the practices described in this Privacy Statement.

For more information or if you have any questions, please contact us at privacy@govwell.com
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Data Subject Rights (GDPR)
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:
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● Right to be informed
● Right of access
● Right to rectification
● Right to erasure
● Right to restrict processing
● Right of data portability
● Right to object
● Rights related to automated decision making including profiling
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This Privacy Notice is intended to provide you with information about what personal data GovWell collects about you and how it is used. If you wish to confirm that GovWell is processing your personal data, or to have access to the personal data GovWell may have about you, please contact us.
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Your California Privacy Rights (CCPA/CPRA/CIPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:
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● Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your personal information was collected, the business or commercial purposes for collecting your personal information, and the categories of third parties with whom we share your personal information.
● Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
● Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
● Right to Opt Out of Sale/Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. You can exercise this right by clicking the opt-out option in our cookie consent banner or by sending a request to privacy@govwell.com.
● Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit our use and disclosure of that information.
● Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
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To submit a request, please contact us at privacy@govwell.com or call (858) 472-6174. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

California Invasion of Privacy Act (CIPA): GovWell is committed to compliance with CIPA. For California visitors, our website does not load any non-essential third-party tracking scripts until you provide affirmative, opt-in consent. No third-party technologies intercept, monitor, or record your communications or browsing activity on our website prior to your consent.

“Do Not Sell or Share My Personal Information”: California residents can opt out of the sale or sharing of their personal information by using the cookie consent controls on our website, by clicking the “Do Not Sell or Share My Personal Information” link in our website footer, or by contacting us at privacy@govwell.com. We also honor Global Privacy Control (GPC) signals as a valid opt-out request.
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Rights for Residents of Other U.S. States
Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may have similar rights under their respective state privacy laws, including the right to access, delete, and correct personal information, and the right to opt out of the sale of personal data, targeted advertising, and certain profiling activities.

We honor Global Privacy Control (GPC) signals as a valid opt-out mechanism for all applicable U.S. state privacy laws. To exercise your rights, please contact us at privacy@govwell.com.
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Security of Your Information
GovWell takes reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
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Data Storage and Retention
Your personal data is stored by GovWell on its servers, and on the servers of the cloud-based database management services GovWell engages, located in the United States. GovWell retains service data for the duration of the customer’s business relationship with GovWell and for a period of time thereafter, to analyze the data for GovWell’s own operations, and for historical and archiving purposes associated with GovWell’s services. GovWell retains prospect data until such time as it no longer has business value and is purged from GovWell systems. All personal data that GovWell controls may be deleted upon verified request from Data Subjects or their authorized agents.

Retention periods by category: Customer account data is retained for the duration of the business relationship and up to 3 years after termination. Website analytics data is retained for up to 26 months. Marketing and prospect data is retained until it no longer has business value or until a deletion request is received. Cookie consent records are retained for the duration required by applicable law.

For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@govwell.com
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Children’s Data
We do not knowingly attempt to solicit or receive information from children.
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Questions, Concerns, or Complaints
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
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GovWell
25 West 36th Street
New York, New York 10028

privacy@govwell.com
govwell.com
(858) 472-6174