Finally, a launch
you can trust
Software has to work wherever public service happens — at the desk, in the field, and across teams. GovWell takes a hands-on approach to support, so systems launch on time, fit your unique needs, and are used with confidence.
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We do the hard work to help you succeed
Implementation + training
We partner with you to manage timelines and details throughout deployment, keeping implementation focused and on track. Our team provides hands-on training so staff feel confident using GovWell in their daily work.
Data migration
We migrate historical records into GovWell so you maintain continuity and start with a strong foundation.
Live support
We provide ongoing online support for staff and residents, with an average response time of two minutes or less. When questions come up or issues arise, we're always available to help.
Continuous deployment
Government software should evolve with your needs. Configuration updates are included forever as part of our service, not treated as add-ons.
Go live in
months
weeks
Our deployments balance speed with care. We work with your team to provide full-service implementation support, helping launch services that staff trust and the public can rely on.
Hear from the communities
using GovWell
“The entire process went well. GovWell helped us through it and continues to do so. We had weekly meetings to discuss what was working and what wasn’t.”
Live in
3 weeks
"All aspects have gone well. The system has not only streamlined our processes but also improved accountability for our team.”
Live in
3 weeks
“Live support is fantastic. I cannot recommend a better SaaS company than GovWell. Responsive, capable, innovative, and kind.”
Live in
6 weeks
“Training and implementation — we love GovWell and are so happy that we switched companies!”
Live in
6 weeks
“Quick accessibility to support. Even after implementation, they are still on top of things. The software has totally changed the way we do business. Amazing!”
Live in
8 weeks
“Everything about the process is easy and helps me to do my job more efficiently. This makes me more effective in the field. Big fan of GovWell.”
Live in
8 weeks
“Customer service is top notch, ease of the program is great, and the citizens have taken well to it.”
Live in
11 weeks
Data migration without disruption to your team
Data migration is a standard part of our service. Our dedicated data team works closely with you to migrate historical records from a wide range of systems, ensuring continuity and a strong foundation from day one.
Live support for you and your community
We provide ongoing help to resolve issues quickly and keep services running smoothly.
We are committed to your long-term success
You work with a strategic partner who understands your goals, coordinates support, and helps guide ongoing improvements.
Quarterly check-ins after launch to review performance, address issues, and adjust as needs evolve.
Configuration updates and system changes are always included. Update settings through self-service tools, with hands-on support from our team whenever you need it.
How we deliver
"Homeowners struggled to visit during business hours. Now they can do everything anytime."
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“GovWell made it ten times easier than it was. If I go out and investigate something, by the time I get back, it’s already ready to be reviewed.”
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“GovWell runs our entire permitting process — every building permit, every plan review, every inspection.”
"Homeowners struggled to visit during business hours. Now they can do everything anytime."
“GovWell made it ten times easier than it was. If I go out and investigate something, by the time I get back, it’s already ready to be reviewed.”
“GovWell runs our entire permitting process — every building permit, every plan review, every inspection.”
A team that cares,
working alongside you
More than 50% of our team has a public service background. We partner closely with your team to deliver results you can trust.
Drawing on her time running operations on presidential campaigns, Marykate helps local governments build strong, reliable operations.
With experience in nonprofits, the National Park Service, and training in urban studies, Rafi helps local governments implement GovWell’s software with a strong understanding of planning and civic operations.
Sarah brings experience launching and scaling technology startups to help local governments implement modern software with confidence.
With more than a decade in customer success, Kenneth helps local governments adopt GovWell’s software and put it to work in service of their communities.
How we work
We solve the whole problem
GovWell goes beyond delivering software. We work with your team to understand real workflows, constraints, and goals, and then design solutions that fit how the work actually gets done.
Built around your workflow
No two agencies operate the same way. Configure and customize GovWell to match your processes, so teams don’t have to bend their work around the software.
Partners, not customers
We work alongside your team as partners. We share in the responsibility, provide clear communication, and focus on creating outcomes for public servants and the communities they serve.
There when it counts
Public service doesn’t pause, and neither do we. GovWell stays responsive and engaged before launch, during rollout, and long after systems are live.
Built to move quickly
Modernization should not drag on for months. GovWell deployments are structured to move quickly and deliberately. Teams see value in weeks, without cutting corners.
Serving those who serve the public
Frequently
asked questions
Implementing GovWell is a guided, hands-on process led by a dedicated deployment strategist who works closely with your team to configure workflows, migrate data, and provide training. We partner with you from kickoff through go-live and beyond, staying involved after launch to make sure everything continues to work well for your staff and community.
We’ll work with you to understand your goals, processes, and priorities, and help recommend the right modules for your team. Some customers start with a single solution, while others build a more complete suite over time. Book a call with our team to talk through your needs and see what makes the most sense.
Pricing depends on the modules you need and how you plan to roll out GovWell. We’ll work with you to understand your needs and put together a proposal that makes sense for your team. Our pricing is competitive and designed to deliver long-term value for local governments and the communities they serve.
GovWell is used by community development staff who manage permits, planning, licensing, and code enforcement, as well as by the residents and businesses who interact with those services. The platform is designed to support staff in their day-to-day work while making it easier for the public to access services and get answers.
GovWell is built specifically for local government and focuses on supporting both staff and the public. We use AI thoughtfully, only where it adds real value, and pair it with highly configurable workflows that adapt to how your team works. We also provide fast, responsive support and hands-on partnership before and after go-live, so you’re never left to figure things out on your own.