Hands-on support cut planning turnaround by 33%

In Butte-Silver Bow, Montana, a historic mining community of roughly 38,000 residents, the Planning Department oversees development reviews shaped by unique local conditions. The software supporting that work, however, wasn't configured around the specifics of the department's process. Over time, disconnected systems, manual workarounds, and limited visibility made reviews more difficult to manage.

This case study looks at what changed when Butte-Silver Bow partnered with GovWell to deploy a planning platform built around the way the department actually works. Rather than dropping in an off-the-shelf solution, GovWell worked alongside the team to configure custom workflows, deliver hands-on training, and guide staff and community members through a seamless deployment. The result was faster turnaround times, clearer communication, and a more predictable review process for staff and applicants alike.

The value of a hands-on implementation

GovWell worked alongside Butte-Silver Bow to configure the platform around the department's existing planning process. Through onsite collaboration, workflow design, and fast, live support, the department successfully replaced disconnected processes with a new system tailored to their needs.

The result is a more efficient review process, zero complaints from applicants, and a 33% reduction in project turnaround time.

“It's very nice to have these personal touches and know that we're dealing with real people. And it seems like the people on the GovWell staff really care about Butte-Silver Bow.” — Julia Crain, Director of the Planning Department

Inside the case study

In this case study, you'll learn:

• How hands-on implementation can accelerate adoption and reduce disruption for staff
• Why ongoing support matters long after implementation is complete
• How GovWell brings dedicated support and expertise to every software deployment 
• What it takes to replace disconnected systems and manual workarounds with a unified process
• How improved visibility helps staff, applicants, and reviewers stay aligned throughout the review cycle
• How Butte-Silver Bow reduced planning turnaround times by 33% while receiving zero applicant complaints